Shooting Star 4 Bedroom Hot Tub Pool Access Pet Friendly Sleeps 10

Good
Traveller Type: family with young children
  : Lots of space, for family of 8
  : Booking

Disappointing
Traveller Type: family with young children
  : location
  : there was old food and drinks in the rooms, strong smell of mold, outdated furniture, no pillow cases on pillows

Disappointing
Traveller Type: with friends
  : I liked the spacious area
  : Upon arrival, I had to call customer service to get into the house just to find out the power was out. She said should be back on soon, yet 3 hours later it wasn't. I started calling them @ 5:19pm. with no answer. Stayed on line approximately 10-15 minutes each time. Called 3 different numbers, left messages twice, called 7 different times. Other than no power, we had no water, so we had no way of keeping our food cold, no way to use the toilets, take a bath, we had no way of back up power and couldn't get in touch with anyone to assist us. So we finally decided to go get a room elsewhere. Finally around 8:45am was able to get in touch with someone to ask for refund for rooms we had to rent to keep food from ruining and to be able to take a bath or use the toilet, but was denied. Had 4 couples from 2 different states meeting to have a nice time, 2 couples didn't feel safe going back, and neither did my husbandandI, nor the other couple, but my husband and I plus another couple couldn't afford to be out another 400.00+ for our stay in hopes they would give a refund. Very disappointed, will not be staying there again. I feel they should have reimbursed us for at least the first night, but was refused. Second night, we got into the hot tub, and it was filthy, had no chlorine tabs in the floater and the filters needed to be changed, didn't get back in. Got up Sunday was snowed in, had to call to get the driveway cleared after we asked about that possibility after we spoke to someone on the second morning. The people that came said it should have already been taken care of. We didn't get to spend time with our friends from the different state as we had planned as they stayed elsewhere. Disappointed is an understatement!

Wonderful
Traveller Type: group
  : Everything
  : The sauna was not working and that was one of the main reasons we got that place :(

Pleasant
Traveller Type: review category business travellers
  : quite
  : it was in a private area

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: family with young children

Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : The area is breathtaking. The house is uniquely designed and decorated. There was a lot to do in the general area
  : Exceeded my expectations. I wish I had planned a longer trip. I highly recommend this beautiful home and I'm planning to visit again